Rights and Responsibilities Between Customers and DMERS

Obligations of DMERS
• Ensure product quality: DMERS is committed to providing products that meet the correct quality, design, and description stated on our website.
• Ensure on-time delivery: DMERS has the obligation to deliver orders on the agreed date, time, and location.
• Product warranty (if applicable): DMERS provides warranty services according to the store’s warranty policy for products that encounter issues caused by manufacturing defects.
• Provide transparent information: DMERS must provide full and accurate information about each product, including pricing, features, and technical specifications.
• Handle returns and exchanges: DMERS is responsible for processing returns or exchanges if a product is defective or does not match the description.

Rights of DMERS
• Request timely payment: DMERS has the right to require customers to make full and timely payment for products purchased.
• Protect business interests: DMERS has the right to request customers to inspect products upon receipt in order to avoid disputes or claims raised later.

Customer Obligations
• Full and timely payment: Customers are required to pay the total amount for their order according to the agreed method and timeframe.
• Provide accurate information: Customers must provide accurate and complete delivery information, including address, phone number, and any special instructions to ensure smooth delivery.
• Inspect products upon receipt: Customers are obligated to check the external condition, quantity, and model of the product upon delivery to ensure there is no damage or discrepancy.
• Properly maintain the product after receipt: If a customer identifies an issue or changes their needs, they must notify DMERS within the specified timeframe in order to request an exchange or refund.

Customer Rights
• Request on-time and correct delivery: Customers have the right to request DMERS to deliver their purchased items according to the agreed time and location.
• Request returns or exchanges: Customers have the right to request a return or exchange if the product is defective or inconsistent with the description, in accordance with DMERS’ return policy.
• Receive products of proper quality: Customers have the right to receive products exactly as described on the website and to be fully informed of key product details before making a purchase.

Liability for Damages
DMERS is responsible for compensating customers for damages if a product is delivered incorrectly or contains defects caused by the business.