Brand: DMERS
Household Business: HỘ KINH DOANH THỜI TRANG ĐI MƠ
Business Registration Number: 8544921089-001
Household Business License Number: 41N8160261
Issue Date: 13/04/2024
Address: 8 Tran Van Du, Ward 13, Tan Binh District, Ho Chi Minh City
Hotline: 0886 03 06 08
Email: dmersclub2024@gmail.com
Website: dmers.asia

 

CUSTOMER INFORMATION PRIVACY POLICY – DMERS

 

1. Purpose and Scope of Information Collection

When customers access the website or place an order at DMERS, we may collect the following information:

Personal Information

• Full name

• Phone number

• Delivery address

• Email

• Account information (if registered): username, password

Transaction Information

• Order history

• Purchased products

• Payment methods and delivery options

Technical Information

• IP address

• Access device

• Browser type

• Cookies

• Access time and visited pages

Purposes of Collection

• Order verification and processing

• Accurate delivery to the correct customer

• Customer support and after-sales care

• Sending promotions and updates (with customer consent)

• Enhancing user experience and optimizing the website

2. Scope of Information Use

DMERS uses customer information for the following purposes:

• Processing and delivering orders

• Contacting customers for confirmation and support

• Sending promotions and important notifications

• Analyzing customer behavior to improve services

DMERS does not share, sell, or disclose customer information to any third party, except when:

• The customer provides consent

• Required by law

3. Information Storage Duration

Customer information will be stored until:

• The customer requests deletion, or

• DMERS no longer requires the information for its original purpose

All data is securely stored in our internal system to support future purchases and enhance customer service.

4. Parties Authorized to Access Customer Information

Customer information is accessible only to:

• DMERS staff involved in customer service and order processing

• Delivery or payment partners (with signed service agreements)

• Government authorities when legally required

5. Information Security Measures

DMERS applies strict security measures, including:

• HTTPS encryption across the entire website

• Restricted-access internal data storage

• Password and sensitive information encryption

Customers are responsible for securing their account information and passwords.

6. Methods for Editing Personal Data

Customers may:

• Log into their account to edit personal details directly, or

• Contact our hotline/email for support in updating or deleting data

7. Complaint Handling

DMERS is committed to resolving all complaints related to the misuse of personal information.

Customers may contact us via:
Hotline: 0886 03 06 08
Email: dmersclub2024@gmail.com

Response time: within 3 business days (excluding Sundays) from the date the complaint is received.

 

DMERS sincerely thanks you for your trust and continued support.